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Healthwatch Blackpool speak to service users at Abbey-Dale Medical Centre

Healthwatch Blackpool has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at Abbey-Dale Medical Centre.

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On Friday 14th July and Monday 17th July 2017, two Healthwatch Blackpool representatives gathered survey responses from 48 patients at Abbey-Dale Medical Centre in Blackpool, to obtain the views of people using the service and to observe the environment.

Over a quarter of the patients told us they have difficulty getting urgent appointments (26%) although fewer said they have difficulty getting routine appointments (18%). However, the majority of patients felt that their experience of booking appointments was ‘Excellent’ (72%), although some (28%) said it could be improved.

Overall, no patients were ‘unsatisfied’ with the care provided to them, with all (100%) saying they were either ‘satisfied’ or ‘very satisfied’.

Sheralee Turner-Birchall, Chief Executive at Healthwatch Blackpool, said: “Healthwatch Blackpool contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.”

The Enter and View Report for Abbey-Dale Medical Centre is available to read online or download on the Healthwatch Blackpool website at: https://healthwatchblackpool.co.uk/reports/read-our-reports/