Avoid waiting in A & E – Call 111 first!


From 25 August people on the Fylde Coast who need urgent NHS care are being asked to contact NHS 111 either by phone or online before they decide to walk in to Blackpool A&E.

To ensure social distancing in the emergency department waiting areas people who do not need an ambulance are being asked to contact NHS 111 for an appointment before attending. The service will then book them a time slot at the emergency department at Blackpool Victoria Hospital or at the most appropriate health service for the patient.

The new approach, in place from Tuesday 25 August, will ensure that patients can access the clinical service they need, first time. Patients who need to be seen in the emergency department (A&E) will be able to be seen and treated quicker.

The Fylde Coast is the first region in the North West to implement the new nation-wide system. Other areas across the region will start to introduce the new system through the autumn. NHS 111 First is being rolled out nationally by December

Dr Anthony Kearns, Head of department for Emergency Medicine at Blackpool Teaching Hospitals NHS Foundation Trust said: “This is about improving our offer to patients by helping them to access the right service quickly and, importantly, about keeping them safe in a COVID-19 world, when we need to carefully manage the numbers of people in our emergency department.”

“People who need emergency care should still call 999. Those people who are not in serious danger but need urgent attention should now contact NHS 111 either by telephone or online.

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