Healthwatch Blackpool have today published our Annual Report 2020-21 .
It has been a very challenging but rewarding year, working tirelessly during the pandemic to ensure that the voice of local people continues to be heard, listened to and acted upon.
Our workplan for the last year had to change in response to the Covid 19 pandemic. We were available to listen to people’s experiences of using health and social care services, but it became apparent that we also had a role to play in providing people with information and advice and how to access help and support. We also listened to people’s experience of living through the pandemic and shared this information with local services so they could understand what was working well and what needed to be improved. At the same time we welcomed two new staff members and are starting to develop a local Youthwatch.