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Healthwatch Blackpool speak to service users at Bloomfield Medical Centre

Healthwatch Blackpool has published an ‘Enter and View’ report, which captures the experiences of service users at Bloomfield Medical Centre.

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On the 8th and 10th November 2017, Healthwatch Blackpool representatives gathered survey responses from 55 patients at Bloomfield Medical Centre in Blackpool, to obtain the views of people using the service and to observe the environment.

Just over half of the patients told us they did not have difficulty getting urgent appointments (53%) and said they did not have difficulty getting routine appointments (51%).

The vast majority of patients found the opening times convenient (98%).

Overall, most of patients felt that their experience of booking appointments ‘Excellent’ (51%), although a few (5%) said it was ‘poor’.

The report includes a response provided by Bloomfield Medical Centre in relation to the report following the activity.

Many patients told Healthwatch representatives they felt listened to, respected and understood during appointments (83%) with a small number saying they felt like this most of the time (15%).

Sheralee Turner-Birchall, Chief Executive at Healthwatch Blackpool, said: “Healthwatch Blackpool contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Blackpool would like to thank Bloomfield Medical Centre for their response to the report and for any actions which are put in place as a result of our findings.”

The Enter and View Report for Bloomfield Medical Centre is available to read online or download on the Healthwatch Blackpool website at: https://healthwatchblackpool.co.uk/reports/read-our-reports/