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Healthwatch Blackpool speak to service users at North Shore Surgery

Healthwatch Blackpool has published an ‘Enter and View’ report, which captures the experiences of service users at North Shore Surgery.

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On the 18th and 20th October 2017, Healthwatch Blackpool representatives gathered survey responses from 51 patients at North Shore Surgery in Blackpool, to obtain the views of people using the service and to observe the environment.

Over half of the patients told us they have difficulty getting urgent appointments (58%) although half of patients said they do not have difficulty getting routine appointments (50%).

The majority of patients told Healthwatch representatives they were happy with medical staff (93%), and none of the patients (0%) were unhappy with medical staff.

Many patients told Healthwatch representatives they felt listened to, respected and understood during appointments (83%) with a small number saying they felt like this most of the time (15%).

Sheralee Turner-Birchall, Chief Executive at Healthwatch Blackpool, said: “Healthwatch Blackpool contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.:

The Enter and View Report for North Shore Surgery is available to read online or download on the Healthwatch Blackpool website at: https://healthwatchblackpool.co.uk/reports/read-our-reports/