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Healthwatch Blackpool speak to service users at Elizabeth Street Surgery

Healthwatch Blackpool has published an ‘Enter and View’ report, which captures the experiences of service users at Elizabeth Street Surgery.

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On the 13th and 16th November 2017, Healthwatch Blackpool representatives gathered survey responses from 38 patients at Elizabeth Street Surgery in Blackpool, to obtain the views of people using the service and to observe the environment.

Just over half of the patients told us they did have difficulty getting urgent appointments (57%) and most commonly patients we spoke to said did have difficulty getting routine appointments (39%)

The vast majority of patients found the opening times convenient (91%, but most patients felt that their experience of booking appointments ‘could be improved’ (44%), and a few (15%) said it was ‘poor’.

Overall, a small number of the patients we spoke to were ‘unsatisfied’ (6%) with the care provided to them, most (52%) said they were ‘very satisfied’.

The report includes a response provided by Elizabeth Street Surgery in relation to the report following the activity.

Sheralee Turner-Birchall, Chief Executive at Healthwatch Blackpool, said: “Healthwatch Blackpool contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Blackpool would like to thank Elizabeth Street Surgery for their response to the report and for any actions which are put in place as a result of our findings.”

The Enter and View Report for Elizabeth Street Surgery is available to read online or download on the Healthwatch Blackpool website at: https://healthwatchblackpool.co.uk/reports/read-our-reports/