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Healthwatch Blackpool speak to service users at Glenroyd Medical

Healthwatch Blackpool has published an ‘Enter and View’ report, which captures the experiences of service users at Glenroyd Medical.

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On Tuesday 22nd August and Wednesday 23rd August 2017, Healthwatch Blackpool representatives gathered survey responses from 48 patients at Glenroyd Medical in Blackpool, to obtain the views of people using the service and to observe the environment.

Over half of the patients told us they have difficulty getting urgent appointments (64%) although half of the patients we spoke to said they do not have difficulty getting routine appointments (50%).

Just over half of the patients surveyed felt that their experience of booking appointments ‘Could be improved’ (51%), and a smaller number (10%) said it was ‘Poor’.

Many patients told Healthwatch representatives they felt listened to, respected and understood during appointments (85%) with the rest saying they felt like this “most of the time” (15%).

The report includes a list of two actions provided by Glenroyd Medical in relation to how they will improve service users’ experiences following the activity.

Sheralee Turner-Birchall, Chief Executive at Healthwatch Blackpool, said: “Healthwatch Blackpool contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Blackpool would like to thank at Glenroyd Medical for their response to the report and for any actions which are put in place as a result of our findings.”

The Enter and View Report for Glenroyd Medical is available to read online or download on the Healthwatch Blackpool website at: https://healthwatchblackpool.co.uk/reports/read-our-reports/