Healthwatch Blackpool speak to service users at Highfield Surgery

Healthwatch Blackpool has published an ‘Enter and View’ report, which captures the experiences of service users at Highfield Surgery.



On the 24th and 26th October 2017, Healthwatch Blackpool representatives gathered survey responses from 62 patients at Highfield Surgery in Blackpool, to obtain the views of people using the service and to observe the environment.

Most commonly patients told us they did not have difficulty getting urgent appointments (48%) although many patients said they did have difficulty getting routine appointments (47%).

Overall, the majority of patients felt that their experience of booking appointments ‘Excellent’ (67%), although a few (7%) said it was ‘poor’.

Many patients told Healthwatch representatives they felt listened to, respected and understood during appointments (89%) with a small number saying they felt like this most of the time (11%).


Sheralee Turner-Birchall, Chief Executive at Healthwatch Blackpool, said: “Healthwatch Blackpool contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.”

The Enter and View Report for Highfield Surgery is available to read online or download on the Healthwatch Blackpool website at: