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Healthwatch Blackpool speak to service users at Layton Medical Centre

Healthwatch Blackpool has published an ‘Enter and View’ report, which captures the experiences of service users at Layton Medical Centre.

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On Monday 18th September and Thursday 21st September 2017, two Healthwatch Blackpool representatives gathered survey responses from 52 patients at Layton Medical Centre in Blackpool, to obtain the views of people using the service and to observe the environment.

Over half of the patients told us they have difficulty getting urgent appointments (67%) although fewer patients said they have difficulty getting routine appointments (40%). The vast majority of patients found the opening times convenient (87%).

The majority of patients told Healthwatch representatives they were happy with medical staff (70%), and no patients (0%) were unhappy with medical staff.

A small number of the patients we spoke to said they were unhappy with non-medical staff (12%), with patients saying they were happy with non-medical staff (47%), or happy with most non-medical staff (42%).

The report includes a list of seven actions provided by Layton Medical Centre in relation to how they will improve service users’ experiences following the activity.

Sheralee Turner-Birchall, Chief Executive at Healthwatch Blackpool, said: “Healthwatch Blackpool contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Blackpool would like to thank at Layton Medical Centre for their response to the report and for any actions which are put in place as a result of our findings.”

The Enter and View Report for Layton Medical Centre is available to read online or download on the Healthwatch Blackpool website at: https://healthwatchblackpool.co.uk/reports/read-our-reports/