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Healthwatch Blackpool speak to service users at St. Paul’s Medical Centre

Healthwatch Blackpool has published an ‘Enter and View’ report, which captures the experiences of service users at St Paul’s Medical Centre.

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On Wednesday 16th and Friday 18th August 2017, two Healthwatch Blackpool representatives gathered survey responses from 42 patients at St Paul’s Medical Centre in Blackpool, to obtain the views of people using the service and to observe the environment.

Over half of the patients told us they have difficulty getting urgent appointments (68%) and the majority patients said they have difficulty getting routine appointments (46%).

Many patients told Healthwatch representatives they felt listened to, respected and understood during appointments (78%) with some saying they felt like this “most of the time” (17%).

The report includes a list of 13 actions provided by at St Paul’s Medical Centre in relation to how they will improve service users’ experiences following the activity.

Sheralee Turner-Birchall, Chief Executive at Healthwatch Blackpool, said: “Healthwatch Blackpool contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Blackpool would like to thank at St Paul’s Medical Centre for their response to the report and for any actions which are put in place as a result of our findings.”

The Enter and View Report for at St Paul’s Medical Centre is available to read online or download on the Healthwatch Blackpool website at: https://healthwatchblackpool.co.uk/reports/read-our-reports/