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Healthwatch Blackpool speak to service users at Stonyhill Medical Practice

Healthwatch Blackpool has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at Stonyhill Medical Practice.

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On Wednesday 19th July 2017 and Thursday 20th July 2017, two Healthwatch representatives gathered survey responses from 33 patients at Stonyhill Medical Practice in Blackpool, to obtain the views of people using the service and to observe the environment.

The majority of patients told us they did not have difficulty getting urgent appointments (65%) and 80% said they did not have difficulty getting routine appointments.

A minority of patients said the opening times were not convenient to them (3%).

The majority of patients told Healthwatch representatives they felt listened to, respected and understood during appointments (64%) with some saying they did not feel this way (4%).

Sheralee Turner-Birchall, Chief Executive at Healthwatch Blackpool, said: “Healthwatch Blackpool contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.”

The Enter and View Report for Stonyhill Medical Practice is available to read online or download on the Healthwatch Blackpool website at: https://healthwatchblackpool.co.uk/reports/read-our-reports/