So what? Healthwatch Lancashire and Healthwatch Blackpool highlight the impact of their work

Healthwatch Lancashire and Healthwatch Blackpool have published a new report that shows how the voice of the public makes a difference to health and social care services, influences change and creates improvement.

The ‘So What?’ report presents information collected by local Healthwatch and highlights trends and themes from feedback through its projects.

The report also highlights the work of Healthwatch Lancashire and Healthwatch Blackpool through speaking with over 3,600 people across 115 different health and social care services and publishing 82 reports.

Examples of how the service user voice has made a difference include:

  • An East Lancashire care home ordered new uniforms with embroidered names to enable residents to more easily identify with those people who cared for them.
  • A GP surgery started recruited additional staff to support the booking of appointments.
  • A community hospital created 40 new parking spaces.
  • An urgent care centre ordered a new waiting room TV to better display their waiting times.

More information about the impact of Healthwatch can be found in our ‘Your Local Healthwatch’ film, here:

Sheralee Turner-Birchall, Chief Executive at Healthwatch Lancashire and Healthwatch Blackpool, said:“The public want to know what differences will be made as a result of their feedback and that their voices are not just heard but listened to and acted on.

“Our ‘So What?’ report clearly defines this and it supports us in planning future projects as well as measuring the impact our activities have had in influencing change of health and social care services.

“Healthwatch Lancashire and Healthwatch Blackpool will build on its relationships with stakeholders, commissioners, regulators and providers to ensure that they have a clear understanding of the work of Healthwatch and use the intelligence it provides to influence change.”

The full report ‘So What?’ can be read and downloaded online via the Healthwatch Lancashire website at: or via the Healthwatch Blackpool website at: