Healthwatch Together engaged with patients presenting at Emergency Departments (ED) and Urgent Treatment Centres (UTC) to explore reasons for attendance, understand experience and highlight themes to support NHS communications.
Healthwatch Blackpool were responsible for engaging with patients on the Fylde Coast and subsequently sharing their experiences with Lancashire and South Cumbria Health and Care Partnership. The goal was to gather qualitative and quantitative feedback to influence NHS winter plans, highlighting what is working well and areas for improvement.
The reports
Healthwatch Together, a collaboration of four local Healthwatch, Cumbria, Lancashire, Blackpool and Blackburn with Darwen, spoke to 565 people, had 44 in depth discussions and engaged with 16 focus groups. Engagement was carried out across Lancashire and South Cumbria, with each Healthwatch utilising their local knowledge and contacts to gain optimal responses across the whole area.
Healthwatch Blackpool engaged with 213 patients on the Fylde Coast, we produced a report of themes and experiences.
