About our volunteers

Healthwatch Blackpool recognises the benefit of a cohort of local volunteers who are skilled and experienced in engaging with members of the public. 

Volunteers not only enrich the organisation by sharing their extensive local knowledge and intelligence but also support the Operational Team with our work by helping us to carry out our statutory responsibilities.

Healthwatch Blackpool volunteers are subject to an enhanced Disclosure and Barring Service Clearance, reference checks and undergo induction and other relevant training. 

Our volunteers take part in activities such as: 

Enter & Views

Legislation allows local Healthwatch organisations to undertake ‘Enter and View’ visits in NHS organisations, GPs, dentists, opticians and community pharmacists. We are also permitted to conduct the visits with bodies or institutions which are contracted by local authorities or the NHS to provide health or care services such as adult social care homes or day- care centres. Our innovative programme of ‘Enter & View’ delivers a ‘mum’s test’ approach, gathering views of patients, relatives and staff to provide an answer to the question: ‘Would you want your loved ones to be cared for in this service?’.

Mystery Shopping

Our staff and volunteers visit health and social care providers anonymously, acting as though they are using the service. This enables the mystery shoppers to assess how well the providers perform, in terms of customer service and information provision. Mystery shoppers complete questionnaires after each visit, recording their findings.

PLACE Assessments 

Patient-led Assessments of the Care Environment help hospital organisations understand how well they are meeting the needs of their patients and identify where improvements can be made. Our staff and volunteers make significant contributions to providing a patient voice through these assessments.

Consultations

  • Reading/looking over documents ensuring that they are presented in a clear, patient/service user friendly way and making suggestions for improvement
  • Take part in small focus groups to discuss health and social care topics
  • Attend consultation events and chat to people about their views about the consultation
  • Some volunteers may attend consultation events and record individual people’s views about the consultation and / or the general response to the event

Administration 

Administration activities include supporting the team in day to day office functions on an ad hoc basis.

Peer Support

We are seeking volunteers who have specific skills and interest, linked to health and social care and/or developing and supporting new volunteers to support and further develop our volunteer programme

Data Analyst 

Healthwatch Blackpool is committed to further develop robust and innovative approaches to gathering, collating and presenting intelligence received from the people of Blackpool relating to health and social care. Our Data Analyst is required to develop the process of collating, analysing and presenting information to maximise our impact when working with health and social care providers in Blackpool.

Volunteer Co-ordinator 

To co-ordinate and deliver an efficient volunteer programme by involving volunteers in a range of health and social care related activities in support of the work of Healthwatch Blackpool.  The role will entail supporting with the recruitment, training and ongoing support of our volunteers. The position will involve liaising with external organisations to promote Healthwatch Blackpool’s volunteering opportunities via a wide range of communications methods.  Additionally, the role will involve managing a diary of volunteering activities.