It gives me great pleasure in presenting our annual report, detailing the activities of your local Healthwatch during 2018/19 and I hope you enjoy reading this report.
Everyone at some time in their life uses health and social care services whether it is a hospital, care home, dentist, GP surgery, pharmacy or day care centre.
It is important that all these services are designed and delivered in a way that meets people’s needs. This requires the decision makers; those people and organisations’ who deliver, commission and scrutinise our services, work in partnership with patients and people who use services along with families and carers’ to enable the best health and care outcomes possible.
We are constantly being made aware of the challenges to our health and social care system and we have a town that faces its own local challenges. In addressing these challenges, we now have a vision for the future as outlined in the NHS Long Term Plan.
To view our full report, click below.
