COVID-19 Information

Update from Healthwatch Blackpool

In light of the COVID-19 outbreak, Public Health England and Government advice our Healthwatch team have made the difficult but responsible decision to work from home.

All of our face to face engagement has been temporarily postponed until we are advised otherwise. We are committed to ensuring that our community is supported at this uncertain time.

We will endeavor to continue to provide our community with regular updates via our social media channels and website. We are operational and can still engage with you via email and telephone as usual contact us here.

We recommend that you follow us on Twitter @HealthwatchBpl or Facebook @Healthwatchblackpool where we will continue to share resources and information.

We wish you all the very best at this challenging time.

National Guidance

National Guidance on COVID-19 is changing daily. In order to access the latest direction please see the Public Health England website or

Protect the NHS , Save Lives

Everyone must stay at home and stay alert to help stop the spread of coronavirus. This applies even if you do not have any symptoms or other health conditions.

  • Stay alert

    We can all help control the virus if we all stay alert. This means you must:

    • stay at home as much as possible
    • work from home if you can
    • limit contact with other people
    • keep your distance if you go out (2 metres apart where possible)
    • wash your hands regularly

    Do not leave home if you or anyone in your household has symptoms.

To see full guidance click here

What to do if you have Coronavirus symptoms

The main symptoms of coronavirus are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least 1 of these symptoms.

  1. Get a test to check if you have coronavirus as soon as possible.
  2. You and anyone you live with should stay at home and not have visitors until you get your test result – only leave your home to have a test.

Anyone in your support bubble should also stay at home if you have been in close contact with them since your symptoms started or during the 48 hours before they started.

To arrange a Coronavirus test click here 

Stay at home and use the NHS 111 Online Coronavirus Service to find out what to do IF:

  • you’re worried about your symptoms
  • you’re not sure what to do

It is advised that you only call 111 if you cannot get help online. For a medical emergency dial 999.

Information for people at high risk

You may be at high risk from coronavirus if you:

  • Have had an organ transplant
  • Are having certain types of cancer treatment
  • Have blood or bone marrow cancer, such as leukaemia
  • Have a severe lung condition, such as cystic fibrosis or severe asthma
  • Have a condition that makes you much more likely to get infections
  • Are taking medicine that weakens your immune system
  • Are pregnant and have a serious heart condition

If you’re at high risk of getting seriously ill from coronavirus, there are extra things you should do to avoid catching it.

Updated guidance on shielding can be found here

NHS test and trace

This service is in place to help return life more to normal, in a way that is safe and protects our NHS and social care. 

The NHS track and trace service will help to control the rate of reproduction (R), reduce the spread of the infection and save lives. By playing your part through the actions set out below, you will directly help to contain the virus by reducing its spread. This means that, thanks to your efforts, we will be able to go as far as it is safe to go in easing lockdown measures.

You can help in the following ways:

  • if you develop symptoms, you must continue to follow the rules to self-isolate with other members of your household and order a test to find out if you have coronavirus
  • if you test positive for coronavirus, you must share information promptly about your recent contacts through the NHS track and trace service to help us alert other people who may need to self-isolate
  • if you have had close recent contact with someone who has coronavirus, you must self-isolate if the NHS test and trace service advises you to do so.

Read more here

Advice in other languages

Doctors of The World have information about Coronavirus available in to download in 20 different languages. Available here.

Information in Easy Read

Mencap have produced Easy Read information about Coronavirus. Available here.

Information in British Sign Language

Sign Health have produced British Sign Language (BSL) videos about Coronavirus. Available here.


Healthwatch Together: Coronavirus Survey Summary

Healthwatch Together have endevoured to learn how it has been for our community in the Covid-19 pandemic. We have worked in collaboration under Healthwatch Together to find out how people were feeling and coping in light of restrictions and uncertainty in the pandemic.

We created a survey and have since produced two summary reports , click below to read more:

March-April 2020

May-June 2020