Louise Ansari, the National Director of the patient watchdog Healthwatch England, and staff from its regional affiliate Healthwatch Blackpool, visited the Warren Manor day care provider on Friday 17th June.
Ms Ansari joined Healthwatch England as its National Director in February,
The Healthwatch team met with guests and staff, taking the opportunity to understand their priorities, concerns and the challenges they face to receiving high quality care.
“Thank you to the guests and staff of Warren Manor,” Ms Ansari said. “Listening to patient feedback is essential to ensuring they are at the heart of decision-making about health and care services.”
Beth Martin, Healthwatch Blackpool’s manager said: “This was an opportunity for the national director of Healthwatch to better understand the health and care challenges of communities living in Blackpool. We are grateful to the guests and staff of Warren Manor for sharing their experiences.”
“Feedback from people who use NHS health and care services helps Healthwatch Blackpool and Healthwatch England to spot trends and identify areas for improvement, on a local and national scale.”
Healthwatch England and its local affiliates across England use people’s feedback to better understand the challenges facing the NHS and other care providers, and to make sure their experiences improve health and care services for everyone.
In 2020-21, Healthwatch supported more than two million people to have their say on care and to get advice about issues they’re facing.
Ms Ansari’s trip to Warren Manor marks the end of a four day visit to the North West of England. On Tuesday 13th June she met with members of the Healthwatch teams in Liverpool and Cheshire. On Wednesday and Thursday, she attended the NHS Confederation expo in Liverpool, where she chaired a panel discussion on tackling health inequalities when bringing down the NHS waiting lists backlog.