The latest GP Patient Survey results were published this morning. 760,000 people responded with their experiences of GP practices from January-April 2023.
FINDINGS
- 71.3% overall satisfaction (down from 72%)
- 54% reported good experience of making an appointment (down from 56%)
- 72% satisfied with the appointment they were offered (same)
- 50% had an appointment at a time they wanted or sooner (down from 51%)
- 50% found it easy to get through to the practice by phone (down from 53%)
- Appointment type received for people last time they tried to make an appointment:
- 67% face-to-face (up from 46% in 2022)
- 28% phone (down from 49% in 2022)
- 1.2% online (down from 2% in 2022)
- 0.4% home visits (down from 0.5%)
- 72% satisfied with the appointment offered and accepted (same from 72%)
- Choice:
- 33% offered a choice of time or day (up from 31%)
- 20% offered a choice of type of appointment (down from 22%)
- 17% offered a choice of place (up from 13%)
- 7% offered a choice of healthcare professional (same)
- 41% were offered none of these choices (down from 42%)
- Experience of last appointment:
- 85% felt listened to (same)
- % felt they had enough time (same)
- 51% avoided making an appointment (down from 55%)
- 28% found it too difficult (up from 26%)
- 15% worried about burden on NHS (down from 20%)
- 5% worried about COVID-19 (down from 12%)
